PRINTER SETUP PROCEDURES
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p. Click “Do not share this printer”
q. Click “Next”
r. Click “Print a test page”
s. After the test page prints, click “Close” and “Finish”
i. If the test page did not print, review this procedure
ii. Troubleshoot the installation to make sure all cables are connected, power
is turned on, and the network still works
iii. If no problem is found, remove the printer as described in the next to last
section of this document, “Removing a printer driver from the computer,”
and reinstall the printer.
.
Adding a separate print server device
This procedure is located in Appendix 2, since it is very specialized and rarely, if ever, used in
CA1.
Removing a printer driver from the computer
A printer driver is not removed from the computer when a printer is “deleted” or “removed.” To
remove the driver, do the following:
• Go to “Devices and Printers”
• Right-click the printer and click “Remove device”
• Verify you want to remove the printer in the ensuing windows Restart the computer
• Click ‘Start,” then enter “Printui /s” and press “Enter”
• Click the “Drivers” tab
• Select the printer and click “Remove”
• Check “Remove printer and driver package”
• Click “OK,’ then “Yes,” then “Delete,” then “OK”
• If you created a TCP/IP port for the printer, remove it by clicking the “Ports” tab
o Highlight the TCP/IP port you created
o Click “Delete Port” then “OK”
• Click “Close”
• Restart the computer
NOTE: If in any of the above steps you get a warning that the device can’t be removed, the port
can’t be deleted, etc., then reboot the computer and try again.
Troubleshooting Printer Installations
Once setup, the printer installation should remain stable, but there are always things that can occur
to prevent printing. Below are some common things to check:
• Make sure all equipment is turned on – router, switches, printer
• If all computers can’t print, then the problem is with the network or printer
• If only one computer can’t print, then the problem is with the computer configuration
• Make sure that all cables are connected
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